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Heritage Training

Support Soft Skills Soft Skills 1.1


Description
In this course, we go over best practices for note taking and email.
Content
  • Here's Precisely How to Build Rapport with Customers
  • How to Demonstrate You are Listening to the Customer
  • What is Empathy
  • This is How to Communicate Empathy
  • 3 Fundamentals Everyone forgets internal customer service
  • Do these 3 things to immediately de-escalate
  • Here is how to respond when a customer asks to speak to your supervisor
  • How to Make Emails More Personable
  • Writing effective email
  • How to Deliver Bad News
Completion rules
  • All units must be completed